Given the nature of our classes, signing up means you are personally reserving a training slot. It takes time and effort to set up, so please do not sign up for a class and not show up.
Early Cancellations
Please give us 12 hours advance notice if you cannot attend or wish to reschedule your pre-booked afternoon or evening classes or 12 hours advance notice if you cannot attend or wish to reschedule your pre-booked morning classes so that we can release your slot to wait-listed students. Cancellations must be done via our booking platform if you cannot attend or wish to reschedule your pre-booked class. No class credit will be deducted if cancellations are done 12 hours in advance.
Late Cancellations
Any cancellations or rescheduling less than 12 hours before the start of pre-booked class will be considered as a Late Cancellation. For clients who have purchased our Session Class Packs, Late Cancellations will be considered as a booked session, and class credits shall be deducted accordingly. Late Cancellations shall result in a $10 Late Cancellation Fee charged to your account.
No Show/ No Cancel
A No Show/No Cancel means reserving a class but not attending and not canceling out of the class. A No Show/ No Cancel is different from Late Cancellation, a No Show means not attending and not cancelling. We ask that you ALWAYS cancel out of class if you cannot attend. For clients who have bought Session Class Packs, if you reserve a spot and do not cancel out of class, the credit that you paid for the class and 1 additional credit shall be forfeited. For clients who have bought Unlimited Class Packs, if you reserve a spot and do not cancel out of class, it will result in a $20 No Show/ No Cancel Fee. There are no grace occurrence of a No Show/ No Cancels. Please note, this is aimed to be a preventative measure rather than a penalty. No shows and no cancels limit others from participating in classes who have been waitlisted or who would rather attend.